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| Q: | Is criminal history a disqualifier for Global Entry? |
| A: |
Global Entry is a risk-based approach to facilitate the U.S. entry of pre-approved travelers. Applicants may not qualify for Global Entry participation if they:
- Provide false or incomplete information on the application;
- Have been convicted of any criminal offense or have pending criminal charges, including outstanding warrants;
- Have been found in violation of any customs, immigration, or agriculture regulations or laws in any country;
- Are subjects of an investigation by any federal, state, or local law enforcement agency;
- Are inadmissible to the U.S. under immigration regulation, including applicants with approved waivers of inadmissibility or parole documentation; or if they
- Cannot satisfy CBP of their low-risk status or meet other program requirements.
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| Q: | Can I join Global Entry if I am not a U.S. citizen or U.S. lawful permanent resident? |
| A: |
Global Entry is also available to citizens of the Netherlands who are enrolled in Privium and Korean Smart Entry Service members. Citizens of Mexico may also apply for Global Entry. Canadian NEXUS members have Global Entry benefits, but are not eligible to join.
To learn more about partner expedited travel programs, click here.
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| Q: | Are all U.S. visa classifications eligible for participation in Global Entry? |
| A: |
If your country has a bilateral trusted traveler arrangement with CBP, you may participate in Global Entry provided you are not entering the U.S. under one of the following visa categories:
- C-1 - Alien in Transit
- C-2 - Alien in Transit to United Nations
- C-3 - Foreign Government Official In transit
- H-1C - Registered Nurse
- H-2A - Agricultural worker
- H-2B - Unskilled worker
- H-2R - Returning H-2B
- H-3 - Trainee
- K-1 - Fiancé of U.S. Citizen
- K-2 - Child of K-1
- K-3 - Spouse of U.S. Citizen
- K-4 - Child of K-3
- M-1 - Vocational student
- M-2 - Spouse/child of M-1
- N-8 - Parent of SK-3
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- N-9 - Child of N-8, SK-1, SK-2, SK-4
- S-5 - Witness/Informant
- S-6 - Witness/Informant
- S-7 - Family members of S-5, S-6
- T-1 - Trafficking victim
- T-2 - Spouse of T-1
- T-3 - Child of T-1
- T-4 - Parent of T-1
- T-5 - Sibling of T-1
- U-1 - Criminal Activity Victim
- U-2 - Spouse of U-1
- U-3 - Child of U-1
- U-4 - Parent of U-1
- U-5 - Sibling of U-1
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| Q: | What do I do if the Global Entry kiosk issues me a receipt marked with an "X"? |
| A: |
If the kiosk receipt has an "X" printed on it, you must report to a CBP officer at the nearest staffed CBP passport control booth. You do not have to get back in line. The CBP officer at the passport control booth will review your documents, determine the reason for the "X" and either release you from there or refer you to "secondary" for additional processing.
The "X" can mean many different things: random inspection; you have items to declare; you have agriculture products that need to be examined your fingerprints may not have matched, or other issues.
You must have the "X" cleared before proceeding to the exit control point or you will be directed back to passport control for processing. The kiosk receipt shows the CBP officer that you have successfully used the kiosk.
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| Q: | Do Global Entry benefits allow head-of-the-line privilege at U.S. airports where Global Entry kiosks are not available? |
| A: |
The head of the line privilege is only available at U.S. airports that have Global Entry kiosks. The head-of-the-line privilege is reserved for program members if the kiosks are out of service, if a member gets referred to a CBP officer, and at the exit points.
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| Q: | As a U.S. lawful permanent resident, which document do I use at the Global Entry kiosk? |
| A: |
U.S. lawful permanent residents must use their I-551 permanent resident card at the Global Entry kiosk.
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| Q: | Are Global Entry passport stickers required to use the kiosk? |
| A: |
No. The Global Entry passport sticker is not required to use the Global Entry kiosk.
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| Q: | How can I get a Global Entry CBP passport sticker? |
| A: |
CBP is no longer using or issuing CBP passport stickers.
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| Q: | I obtained a new passport. How can I get a new Global Entry CBP sticker? |
| A: |
CBP has discontinued use of the CBP stickers and is no longer issuing them.
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| Q: | Must I declare food items or products when using the Global Entry kiosk? |
| A: |
Yes. You must declare all agricultural products that you bring into the U.S. Failure to declare agricultural products can result in up to $10,000 in fines and penalties. For additional information, click here.
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| Q: | Where can I find more information about TSA PreCheck Expedited Screening? |
| A: |
The Transportation Security Administration's (TSA) PreCheckallows for expedited airport screening at TSA checkpoints in specific airports. Global Entry members are eligible for TSA PreCheck benefits.
For more information about TSA PreCheck, click here.
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| Q: | Where do I find my Trusted Traveler membership number? |
| A: |
Find your Trusted Traveler's membership number by logging into your Global Online Enrollment System (GOES) account. The membership number is listed toward the bottom of the page. The membership number, also known as your PASS ID, is also on the back of Trusted Traveler cards.
To see examples of where to find your membership number, click here.
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| Q: | I am a current Global Entry member. How do I update my passport information? |
| A: |
All Global Entry members can update their passport information through their GOES account.
To update in GOES, click here
If the passport update involves a name change, you must visit a Global Entry enrollment
center to update your information.
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| Q: | How do I renew my Global Entry membership? |
| A: |
You become eligible to renew your membership one year prior to program expiration. Follow these steps to renew Global Entry membership:
- Log onto GOES (click here).
- Select Manage membership - the Trusted Traveler Program Enrollment page will display.
- Select the blue Renew Application button - the Personal Information page will display.
- Use the Application Wizard to change your personal information by selecting the specific category(ies) hyperlinks.
- When complete, select U.S. Customs and Border Protection (CBP) Trusted Traveler Program List on the Application Wizard - the Trusted Traveler Program List will display.
- Click the box next to each program that you wish to renew.
- Select the enrollment center hyperlink to see a list of available enrollment centers.
- Select Next - the Trusted Traveler Program Application page will display.
- If a FIX Errors hyperlink displays, you must provide the information requested to proceed.
- To continue, select Update to go to the Program Application page.
- On the Program Application page, select Certify at the bottom of the page - the Certification page will display.
- Answer Yes or No to "Do you certify?"
- Select Next. The Final Review: Application Shopping Cart will display.
- Select the box next to Fees. Fees are for application processing and are non-refundable. To agree and proceed, click here. The Home button changes to Make Payment.
- Select Make Payment. The online payment page displays.
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| Q: | Will I need to be interviewed again when I renew my program membership? |
| A: |
An interview for program membership renewal may not be necessary. Once you submit your renewal application and fee, check your GOES account periodically for updates on what actions are necessary to complete the renewal process. You will receive an email when your membership status changes.
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| Q: | How are Global Entry cards used? |
| A: |
CBP accepts Global Entry cards for lawful U.S. entry at land and sea ports of entry. Global Entry cards have radio frequency identification, which enables their use at SENTRI and NEXUS expedited travel lanes entering the U.S. Global Entry cards are not valid for entry into Canada via the NEXUS lanes and kiosks. Global Entry cards are not accepted at Global Entry kiosks, which require passports or U.S. lawful permanent resident cards. Global Entry card holders must follow all program rules for SENTRI and NEXUS when using this card at land and sea ports of entry.
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| Q: | How do I get a Global Entry card for use with SENTRI or NEXUS travel lanes? |
| A: |
CBP began issuing Global Entry radio frequency identification (RFID) cards on July 12, 2011, to new Global Entry members who are U.S. citizens, U.S. lawful permanent residents or Mexican nationals (who do not already have a SENTRI card) at no additional cost.
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| Q: | Must I obtain a Global Entry card? |
| A: |
No, it is not necessary to obtain a Global Entry card to continue using Global Entry at airport kiosks. A card is only required for expedited entry at the SENTRI and NEXUS lanes coming into the United States.
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| Q: | When will I receive my Global Entry card? |
| A: |
New enrollees will receive their Global Entry card 7-10 business days after approval for Global Entry.
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| Q: | How will I receive my Global Entry card? |
| A: |
If you have a U.S. address, the card will be mailed there. If you do not have a U.S. address, it will be sent to your designated U.S. point of contract or to a Global Entry enrollment center that you designate.
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| Q: | How do I activate my Global Entry card prior to use at NEXUS/SENTRI lanes? |
| A: |
Click here to activate your card within 30 days of receipt or you will be unable to use your card at the Trusted Traveler lanes. Follow the "Activate Membership Card" link and enter information from the back of your card. Further instructions can be found here.
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| Q: | How do I replace a lost, stolen or damaged NEXUS, SENTRI or Global Entry card? |
| A: |
You can request a replacement card by logging into your GOES account and selecting Manage Membership. Next select Request for Global Entry Card. A $25 fee is required for the replacement card. By requesting the replacement card, the original card will be deactivated and no longer functional.
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| Q: | I have been a member since before July 12, 2011. How can I obtain a Global Entry card? |
| A: |
Global Entry members who joined prior to July 12, 2011, may request a Global Entry card via their Global Online Enrollment System (GOES) account for a $15 fee. Login to your GOES account and click on the "Manage Membership" button. Next, click on the "Request for Global Entry Card" button. Finally, complete the application and pay the $15 fee.
Further instructions can be found here.
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| Q: | How do I add NEXUS to my existing Global Entry membership? |
| A: |
Login to GOES. On the GOES home page under Program Membership(s), click on "Manage Membership." Then click on the "Add Trusted Traveler Program." Make any changes necessary. On the U.S. Customs and Border Protection (CBP) Trusted Traveler Program List page, select the checkbox next to the NEXUS option. On the next page you will see the NEXUS logo. You will need to provide additional information and answer questions. (Some of these questions are very similar). Once all the application information is entered/ corrected, certify your application and pay the fee. Applicants seeking to use NEXUS to enter Canada must complete an enrollment interview with the Canada Border Services Agency.
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| Q: | How do I register my vehicle before using the Global Entry card in SENTRI lanes? |
| A: |
Global Entry members who wish to drive their vehicle in the SENTRI lanes, must register their vehicle with CBP and schedule an appointment at a SENTRI enrollment center to conduct a 7-point vehicle inspection.
For more information on SENTRI and the location of SENTRI enrollment centers, click here.
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| Q: | How do I register my vehicle before using the Global Entry card in NEXUS lanes? |
| A: |
There are no additional requirements for a member to use the NEXUS lanes coming into the U.S. However, Global Entry cards are not valid for entry into Canada via the NEXUS lanes and kiosks; travelers must apply separately for NEXUS.
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| Q: | What does it cost a Global Entry member to get the NEXUS or SENTRI benefit? |
| A: |
If you register your vehicle in SENTRI as part of your initial Global Entry application, there is no fee. If you wish to register your vehicle after your initial application, you must pay a $42 registration fee for a CBP vehicle inspection at a SENTRI enrollment center.
For more information on SENTRI and the location of SENTRI enrollment centers, click here.
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| Q: | As a current NEXUS or SENTRI member, how can I use Global Entry kiosks? |
| A: |
All current NEXUS members, and U.S. citizens and U.S. lawful permanent residents who are SENTRI members, are eligible to use Global Entry kiosks once they provide 10 fingerprints and document information to CBP. If CBP already has your 10 fingerprints and document information on file, you can use Global Entry kiosks without further action and at no additional cost. If you are a Mexican national in SENTRI, you must apply for Global Entry through your GOES account. For additional Global Entry benefit information, log on to your GOES account.
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| Q: | Can I use my NEXUS, SENTRI, or Global Entry card at a Global Entry kiosk? |
| A: |
No. You must use your passport or lawful permanent resident card at Global Entry kiosks.
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| Q: | Are children able to enroll in Global Entry? |
| A: |
Yes. Children may enroll in Global Entry. Minor children 18 years or younger are required to have parental or legal guardianship permission.
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| Q: | Can my child/children enroll in Global Entry if I am not a member? |
| A: |
Minor children that do not have a parent or legal guardian enrolled in Global Entry may enroll. A parent or legal guardian must give permission and must be present at the time of the interview.
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| Q: | I am a Korean citizen, can I apply for Global Entry? |
| A: |
Yes, Korean citizens may now apply for Global Entry. Korean citizens must first enroll in the Smart Entry Service (SES) program operated by the Korean Immigration Service.
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| Q: | What is the process to become a Global Entry member? |
| A: |
Korean citizens submit Global Entry applications through the Korean Government's website. After submitting the Global Entry application, Korean applicants must then create a Global Online Enrollment System (GOES) account (GOES) . Applicants will log into the account and pay the $100 Global Entry application fee. Once conditionally approval status is granted, applicants will be invited to schedule a Global Entry interview through the GOES account at one of the Global Entry enrollment centers to complete the enrollment process.
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| Q: | Does the Korean SES program have a minimum age requirement? |
| A: |
Yes. In order to participate in Global Entry, Korean applicants must be at least 17 years of age.
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| Q: | Can U.S. citizens apply for the Korean SES program? |
| A: |
Yes. U.S. citizens may apply for the Korean SES program. Applications for SES may be submitted through GOES. Once conditionally approved in the SES program, applicants must visit an SES enrollment center (in Korea) to complete the enrollment process and pay the fee. The SES fee for U.S. citizens is $100 (this is in addition to the $100 Global Entry fee).
If you have additional questions or for more information on the Trusted Traveler Programs, please click here.
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